Now Hiring - Rental Shop Manager

Rental Shop Manager

• Department: Rental Shop
• Full Time or Part Time Seasonal, Hourly
• Effective Date: November 15, 2024

 

Overview: The rental shop manager is responsible for maintaining the shop’s inventory, scheduling and supervising staff and ensuring the customer receives top level customer service. Strong leadership, organizational skills and in-depth knowledge of ski and snowboard equipment is required for this position. Additionally, the shop manager will be responsible for rental technician responsibilities to include the correct selection, fitting, and renting of both ski and snowboard equipment. Ski Big Bear at Masthope Mountain is often a fast-paced environment, especially during holiday and peak days.  Position may require travel on uneven, snow-packed or icy terrain. 

 

Essential Responsibilities (other duties may be assigned): 

• Have a desire to help beginner skiers/riders into the proper equipment. 

• Fit boots, skis, snowboards and/or poles to guests based on their height, weight, age, and ability

• Adjust bindings and other equipment according to proper fit and functionality.

• Maintain rental inventory through our software and by working with customers to get returns and renewals

• Conduct and document maintenance, testing and retirement of equipment

• Train, supervise and schedule staff to appropriately meet business service needs. 

 

Qualifications:

• Strong personal character and commitment to success of winter season at Ski Big Bear at Masthope Mountain.

• Ability to stay positive, focused, and constructive when faced with setbacks, challenges, and while working in an ever-changing environment.

• Have confidence in customer service and working with people

• Be open to a flexible schedule, including nights, weekends, and holidays

• Be a motivated individual and work to the best of your ability with a positive attitude

• Must pass product manufacturer’s certifications (on the job training provided)

• Must be able to perform data entry using a keyboard and scanner

• Ability to lift up to 25 pounds and stand for extended periods of time

• Must have transportation to and from work even in snowy or icy conditions

• Must be able to work in close quarters and with other staff.

• Must be able to bend, kneel, reach at heights about one’s head.

• Must be able to operate computer and navigate software program using keyboard and scanners.

 

Job Relationships:

• Reports to Upper Management levels

• Supervises rental shop techs and additional staff that may be helping during busy holiday times

• Works closely with the general public including children

• Interrelationships: works closely and communicates effectively with Snow Sports School Department employees, Patrol, other mountain personnel.

 

This job description is to be considered a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Recreation Management Corporation at any time. Responsibilities are listed as guidelines only and the job is not necessarily limited to these specifications.